MySkillCenter

Have you sat in a class and wondered how people found such a wonderful trainer? Well, that’s for another post. However, if you are wondering how to begin assessing the performance of a trainer/facilitator, click on the title of this post and you will be taken to an example of a tool that you would use as a trained observer. This resource aligns with the Satisfaction Survey shared in this site as well. Combine both to obtain a bigger picture of the trainers performance and how well the material is being received by each trainer.

Are you trying to measure satisfaction of your learning/training events? Here is a tool that can help. It is rather general, but achieves some success in connecting the dots in your learning environments and operations. Check out this PDF of an example survey: Satisfaction & Application Survey

Satisfaction is the first step in measuring the success of a learning environment. Understanding your audience’s reaction to any environment helps drive change and encourage top performance continually as introduce new concepts and information. Here is an example, you will be taken to one example of a basic satisfaction survey to use within your learning events: Satisfaction Survey

The best time to ask for feedback is toward the end of the session. Notice the word choice…”toward” the end. It is never a good idea to have your survey stand between your paticipants/students and their life.

Where would a learning event be without smiley sheets at the end? Well, learning events be in a much better place if they follow the levels outlined by Donald Kirkpatrick decades ago. Kirkpatrick’s Four Levels helps training teams and organizations understand that there are connections between good training and the success of a company.

Kirkpatrick outlines his four levels into satisfaction, knowledge, application, return on investment. By measuring each level, an organization better understands what to reinforce and use each level as leading indicators of success rather than just a piece of paper that gets scribbled on at the end of a class or learning event.