MySkillCenter Growing Your Stories for the Future

Who determines the return? The executives? The managers? The trainers? The marketing team? The front-line staff? All of these together

What classifies as the investment? The labor? The time? The material? The technology? The creative thoughts? All of them together?

Even if we answer all of these questions, we still have to determine whether we are going to calculate the arithmetic or logarithmic return…Right?

Traditional return-on-investment calculations are as numerous as the training programs they represent. Before we venture down the path of choosing the “right-fit” formula, we must consider our audience. Ask yourself, what is driving their ROI.

We need to understand where we fit within the ROI path. We need to understand our role and be prepared to deliver against expectations other than our own. We may even be the bridge between the Operations and Training or the Executives and the Operations. Either way, by understanding what drives R.O.I., we are better able to communicate and positively impact the organization…After all, this is what we all desire, a bigger impact for the organization…Right?

Throughout this venture, we will explore some unique ways in which executives, training teams, operators, and marketing teams align their efforts around what they define as excellence in action. Many may disagree with the terms. Many more may have other representations for what each letter represents. All dialogue helps understand the direction each individual takes when establishing their own ROI

We will need to understand the mindset and goals of the Executives if you are in Training or Operations. We will need to address the needs of the Operations if you are an Executive or part of the Training Team. And, we will need to appreciate the intricacies and support the complexities of Training if we are an Executive or in Operations.

We will need to create mechanisms and build an integrated listening post for our brand, our product, and our organization. Feedback hubs influence strategy and drive learning results. Learning results will influence operational success. Operational success has an impact on both the customer and business as marketing plans, key messages, and storylines merge to establish a lasting and loyal relationship with our customers, vendors, and partners.

As you complete the surveys and read the stories that follow, keep asking what drives your R.O.I. There are no right or wrong answers to the surveys, only alternative ways of looking at a similar picture. Not necessarily the same picture, rather a similar one. Read each section, no matter what you define as your role as you may find overlaps within your area of responsibility and connections to drive a different ROI. In the end, remember to share each point, each piece of your scope with your partners, peers, and leaders. This will create a unified level of excellence.

This is an excerpt from our book “Driving ROI – A Summarized Venture Into Storytelling, Listening, and Measuring”. If you are interested in reading more…you can read the entire book on your computer or PDA, here.

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